I’ve very much enjoyed being in Atlanta over the past days: I’ve spent time with my family including all three kids and Mom came in from Houston. Despite the headlines and the inanities of the bureaucratic system there are many here who clearly enjoy their work. The physicians, nurses, and support staff all seem to straighten up and lighten up a little when they are talking with a veteran. There is another hall that has pictures of men and women who once lived in the Community Living Center that is attached to the VA hospital. Every day I walk through a hallway decorated with frames that contain pictures of former POWs and a little bit of their story. I don’t spend much time with the veterans doing patient care but I do get to talk with them in the halls and elevators. It may sound complicated but it is actually pretty straightforward. The file then presents the results using green-yellow-red indicators based on numerical results of the survey. Jonathan and I are working on an Excel file that captures survey data for the Medical Specialty Outpatient group. The six of us are working on four different projects and I’ll the others talk about their part. We participated in leadership meetings, a mock Joint Commission inspection, and have learned about the VA Quality methodology. We’ve worked closely with Nurse Executives, Nurse Managers, the VA Quality Scholars, and many in the QI organization. OK, so it is not nearly as exotic as some of the other locations but we are here and doing exciting things also. I’m sitting on the 6th floor of the Atlanta VA medical center and as I look out the window I see a marvelous expanse of gray sky, rain, and a parking garage.
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